Dispute

As part of the payment process, you are given 3 days to request your Caregiver to make corrections to the hours worked for that week. If you believe your invoice is in error, first contact the Caregiver and ask them to change their hours. The Caregiver can go into their account and do this and forward a new invoice to you. If your Caregiver does not make the requested changes by Tuesday of the week of payment, you may place a weekly payment “In Dispute” until the changes are made. Payment will not be made until a new receipt is sent which you then accept.