Customer Relationship Management

Customer relationship management (CRM) is the software used to manage and analyze Careseeker and Caregiver interactions and data throughout our client’s lifecycle, with the goal of improving the relationships with clients, assisting in customer retention and driving sales growth. CRM systems can also give our Nurse Care-Pair Managers detailed information on customers’ personal information, plan of care, care-pair interactions and concerns.

WP Glossary Term Usage