Category Archives: In Home Care

Well Beyond Care Offers Caregiver Recruitment Service to Organizations

Well Beyond Care Offers Caregiver Recruitment Service to Organizations
Launch of new nationwide caregiver recruitment and hiring service to be offered to organizations

Austin, TX, Jun 29, 2021 – Well Beyond Care, a company that has revolutionized the private duty industry by allowing families and individuals looking for in-home care to find, hire, manage and pay their caregivers, has launched a new service geared to helping organizations, such as assisted living facilities, senior housing, and private duty agencies get access to the tens of thousands of caregivers.

Jeffrey Fry, Well Beyond Care’s CEO and President states, “While we offer a unique direct to consumer service that allows individuals to hire and manage their in-home care by “doing-it-yourself” for over three (3) years, during that period we have accumulated an extensive pool of qualified caregivers who are looking for a job. As such, we feel this plethora of caregivers should be made available to a wider market of entities looking to hire caregivers.”

Mr. Fry add, “We know that the largest cost in running a private duty agency or any healthcare facility has to do with recruiting, retaining, curating, and managing caregivers. Our new service reduces those costs, making the hiring process simpler and more efficient. We understand how difficult it is to find and secure quality caregivers and we have a resource that can help organizations offset these difficulties.”

The Well Beyond Care Caregiver Recruitment and Management Service will be offered as a monthly subscription with no limit to the number of caregivers an organization can hire using this service. In addition, there is no contract needed to use the service as it is a pay-as-you go fee structure. There is a small fee for every caregiver who connects with an organization. This service is scheduled to be released in early July of 2021.

Well Beyond Care has been expanding their services over the past three years and now operates in every state in America including most metropolitan areas. They also have hundreds of caregivers registered as members in each of the top 100 metro area in America. For more information contact Well Beyond Care Organization services at org@wellbeyondcare.com or by phone at (512) 715-4114.

About Well Beyond Care
Well Beyond Care is the only company that teaches families and individuals how to find and manage affordable non-medical in-home care, while solving the chronic problems of caregiver truancy and turnover through the web application, WellBeyondCare.com. The Company’s platform combines the power of the internet with the personal touch of nurses to offer families a pathway to transitional care, allowing our elderly parents to safely age-in-place. Their solution lowers stress in hiring a caregiver and saves families tens of thousands of dollars per year in care costs.

Common Problems with Home Health Care and Private Duty Agencies

While the private duty industry has just released a report indicating that their turnover rate has reached an all-time high of 82% according to the 2019 Home Care Benchmarking Study by market research firm Home Care Pulse, a review of the common problems of the home health private duty care agencies is in order. Traditionally, hiring a private duty in-home care agency was seen as the only avenue for people looking to care for those with elderly parents who need assistance.  Through out the history of private-pay, private-duty care, working with caregiving agencies is often a daunting task that can be difficult for both elderly parents and their adult children. Part of the problem is that to date, getting a reliable, dependable, affordable caregiver is usually an exception rather than the rule and this situation is only getting worse.

For adult children looking to hire a caregiver or private duty agency to care for the elderly parents, there are many pitfalls that get covered up by private duty agencies. Most people believe that an agency is going to get a matched caregiver aligned to you or your parent’s needs and pay them a decent wage, when in fact most agencies just field the next available caregiver in roster. They are more about making money than servicing the clients.  In case after case we hear about how caregivers at agencies often do not show up, are sleeping on the job, are not trained, or more seriously, sometimes abuse their charges.

In order to save individuals frustration and regrets, it is beneficial to review some of the most common problems with private duty in-home care agencies and how to avoid them. Below is a listing of the top client complaints concerning private duty home care agencies.

  • Lack of consistency of caregiver
  • Caregivers not showing up or consistently late
  • Communication Problems Between Client and the Agency
  • Insufficient Caregiver Training
  • Caregivers focused on technology not the client
  • Unwanted caregiver behavior
  • Cultural differences / not accounting for cultural needs

The most common problem with private duty home care is that either caregivers do not show up, or there is a new caregiver showing up ever other week.  These issues have been a chronic and persistent problem in private duty home care since its inception. While the industry has known about this situation for some time, the problem persists due in a large part to the inadequate pay afforded caregivers, and the fact that agencies tend to hire anyone who applies for the open job, instead of doing a real match to a client’s needs and the caregiver’s personality and skills. The bottom line is that agencies are more concerned with maximizing their profits rather than really taking care of a client’s needs.

Another common problem lies with poor communication from the private duty care agency and/or their caregivers. While you believe hiring a caregiving in-home care agency will give you some relief for people looking to take care of parents who are no longer able to adequately take care of themselves, it is amazing how even acknowledging that the basic activities of daily living (ADLs) are being performed do not get communicated to those who might be paying for those services. This is even more compounded if special needs are involved, or if the elderly client needs to be taken to the doctor or requires some form of clinical therapy.

On top of not paying caregivers adequately, another challenge for the industry is the fact that there is insufficient training for caregivers. In some instances, caregivers are not allowed to provide services in the home due in a large part to the Stare restricting what services a private duty agency can offer. On the other hand, it goes back to in home private pay care agencies just trying to get billings, knowing adult children are desperate to get care for their needy parents and are unable to personally attend to that need. Sadly, even basic skills such as cooking and cleaning, may go lacking with many of the caregiver’s private duty agencies hire, and should be questioned and evaluated before hiring a potential caregiver.

Technology can be a great tool for delivering care, but at the same time, many caregivers are distracted with their phones, social media and the internet in general, and this distracts them from performing their caregiving duties. While you may not like it, it is very difficult for home care agencies to police their caregivers on the use of their smart phones as a distraction to caregiving.

While the best-case scenario is when a caregiver feels like they are part of the family, it is vitally important to maintain some boundaries with the caregiver. This is especially true if they start to display some irresponsible behaviors. Occasionally, everybody is late, but with private duty home care agencies, this tends to be a chronic condition, and when you start to see a caregiver not show up for care, or have a substitute being called in frequently, it is time to reevaluate the use of this agency. The problem gets worse if the caregiver seems nice, but in actuality is just taking advantage of the situation. Remember, you are relying on a 3rd party to bring someone you do not know of have not vetted or chosen into your home. Too often people make the assumption that a private duty agency takes as much care as they would in choosing a caregiver, but most of the time, that is not the case.

Finally, there are the differences in cultures, education and personal preferences. Some of these are straightforward like language and ethnicity, but others deal with diets, foods, music, cleanliness, beliefs and religion. It is important that you address possible language and cultural barriers first. There are some cultural differences involving hygiene and eating habits that may pose a surprise problem later on. Laying out expectations from the beginning can eliminate these problems.

Finding a suitable in-home care can be difficult, but it does not have to be. There are new alternatives being offered, like Well Beyond Care, that allows people to now hire their own caregiver and steer clear of the frustrations of working with private duty agencies and at the same time save tens of thousands of dollars a year in care cost and get to choose your perfect caregiver.

About Well Beyond Care
Well Beyond Care is the only company that teaches families and individuals how to find and manage affordable non-medical in-home care, while solving the chronic problems of caregiver truancy and turnover through the web application, WellBeyondCare.com. The Company’s platform combines the power of the internet with the personal touch of nurses to offer families a pathway to transitional care, allowing our elderly parents to safely age-in-place. Their solution lowers stress in hiring a caregiver and saves families tens of thousands of dollars per year in care costs.

Caregiving Decisions Can Often Be as Clear as Mud

By Dr. Mara Karpel

Psychologist, Host of Dr. Mara Karpel & Your Golden Years, and Author of The Passionate Life: Creating Vitality & Joy at Any Age.  Find her at: DrMaraKarpel.com

 “It is not the load that breaks you down. It’s the way you carry it.” ~ Lena Horne

Whether your loved one lives with you, in the same time zone, or thousands of miles away, there are often big decisions that need to be made involving their care, living situation, medical procedures, medications, etc. Often, the right choices are not at all clear. There are many choices, frequently none of which are “perfect,” and you will likely be asked to decide — or to help your loved one decide — which is the best decision that fits for them.

Being responsible for such heavy decision-making about such important issues that can be so unclear can certainly keep any of us up at night and cause plenty of anxiety. Here are some tips for better wading through the muddy waters:

  • Get as much information as possible. Talk to professionals, research on reliable websites, ask other caregivers whom you know might have had experience with similar issues. Talk to your loved-one’s doctors, therapists, paid caregivers, and get second opinions. Read books related to the topics at hand.
  • If you’re still feeling confused and anxious about the decisions, take a break. Take walks, exercise, meditate, get out in nature, to take your thoughts off of the subject for periods of time. This will give your mind a chance to quiet down from the anxious thoughts and allow your inner knowing, your higher wisdom, to process all of the information you’ve been given and to find the answer that best fits for your specific situation. The answer may come to you as a feeling of being shouted out by your inner self, “this is it!,” or it may come as a whisper.
  • If this still doesn’t work, spend time, again, quieting your mind. Sit quietly, close your eyes, take some slow deep breaths.   Then imagine that you’ve made a decision. See and feel what life is like after that particular action has been taken. Now quiet your mind and imagine what it looks like and how it feels after making the opposite decision. This can often give greater insight about the best decision for you and your loved one’s unique situation.
  • Finally, remember that there are no perfect decisions and we only discover mistakes in hindsight. Most of us don’t own a crystal ball and cannot predict with 100% accuracy how it will work out, no matter which way we go. As I wrote about in my blog, Tips for Caregivers – Near and Far -Tip #10 – Forgive Yourself, “We all make mistakes. We’re human.” Don’t be hard on yourself for doing the best you could to figure out the right course of action.

Read similar blogs by Dr. Mara and listen to her internet radio showNow also available on Apple Podcasts.

Be sure to follow her on Facebook for updates on her show and new blogs.

And check out Dr. Mara’s internationally best-selling book, The Passionate Life: Creating Vitality & Joy at Any Age!

Looking at Long Term Care Insurance in a new way

Long Term Care Insurance (LTCI) is not new and over the past few years, has not had the best reputation. It has been understood that while LTCI is great for helping people afford caregiving in their homes, the use of this insurance has been declining for the last 10 years.

Recently, there has been a lot of changes in the Long Term Care Insurance industry as they have seen the escalating costs of private duty care eat into their ability to offer a substantial benefit to their clients. One of the biggest changed to help with making LTCI more affordable and increase the benefits for elder Americans was allowing individuals to use companies like Well Beyond Care to hire their own caregivers instead of having to use the more costly private duty agencies in order to get reimbursement.  Lauren Tarrant, Well Beyond Care’s COO and Chief Nursing Officer was able to talk recently with, Randal Parker, who works in the LTCI industry and he was able to shed more light on some of these changes and how LTCI should be used by more people.

Mr. Parked stated that the driving force for him to offer these (LTCI) policies to families and seniors is, “I get to see firsthand what a difference I can make in someone’s life. To get a hug from a daughter after signing a policy  which allows her parents to afford care in-the-home or God-forbid a nursing facility.” He added, “I’ve delivered death claim checks and benefit checks and the hardest thing for me would be if I wasn’t able to help them in their time of need. To be appreciated by my clients is important to me. I used to be in the business of selling John Deere Tractors in Vermont. Now I’m here and this feels so different. Maybe because I’m aging or maybe just because I can help people in a totally different and more personal way.”

Mr. Parker outlined two LTCI policies that not only offer great benefits, but allow individuals to get reimbursed when hiring their own caregivers. One is from New York Life and one is from Kemper Reserve National. Disclaimer: Mr. Parker offers policies from both New York Life and Kemper.  He explains that there are many moving parts and LTCI used to be very pricey and limited, but much of that has changed recently.

First, New York Life (NYL) offers a policy through AARP.

New York Life: Benefits included in the policy.

Day 1 – Care Family Friends can be your caregivers and get paid.
Day 1- adult day care can start on day one and get reimbursed.
Day 20 – Home Care – Health caregivers can start coming to your home and can get reimbursed.
Assisted Living and Nursing Home care – you can choose from 30 to 365 days of waiting-
Extra Hospice Care is covered even with Medicare.
Dividends – You begin receiving dividend payments starting on year 10. These will reduce your premiums until your policy is paid in full.
Care Coordination support – You are assigned a person who creates a plan of care with your doctor, and then monitors your care for the whole time you are on claim.
Restoration of benefits– If you go on claim and then recover, all those used funds go back in your benefit pool.
NYL Financial Strength – New York Life has paid dividends for 172 years, and has $1.47 for every $1.00 in liabilities.
Plus, NYL  has another 29 billion in excess reserves, a 100 Comdex score, and only ever had 1 Increase in premiums (2014).

To learn more about this NYL LTCI offering – Click the link below to register: https://nylltc2020cc.eventbrite.com for an upcoming Online Long-Term Care Insurance Sales Presentation dates.

Here is the information about the Home Health Care plan being offered by National Reserve as part of the Kemper Insurance Company. This plan pays for both Home Care and Adult Day Care but not for assisted Living or a Nursing home. That is why the cost is so reasonable.  Concerning this plan, Mr. Parker stated, “So far, I’ve been able to help people with Parkinson’s, Autism, MS, pre- dementia, heart issues, cancer less than 1 year out from treatment, as well as individuals using walkers, canes etc. These plans are a gift for these people.”

Kemper offers two plans.  Each plan lasts for 365 days of care and pays up to $150 per day (or $4,5000 per month)  The reason to purchase the 2nd plan is to create uninterrupted care for as long as you pay the premiums. You can even overlap these plans for twice the benefit.

So what are the costs?

Kemper cost example: for a 65-year-old Male or Female.  The base plan is $27.25 per month. The inflation rider [5% compound] is $27.95 per month. That totals $52.20 per plan per month. Purchasing both plans  costs $110.40 per month, with the inflation rider included. This inflation rider guarantees that your benefit will increase to $232.00 a day or $6,960.00 a month in 10 years time.  The math is simple. You pay $110.40 per month for a $4,500 a month benefit initially, which  increases to $6,960 over time.

While the New York Life plan is nationwide, Kemper is only offered in 39 states. People 55 and older think that they might or will never need it. Kemper is different, as it offers lifetime benefits with just a 6 month waiting period. As long as you are making the premium payment, clients will have coverage of $150 per day today, and $232 per day after 10 years. With the inflation rider, benefit goes up every year.

So why are we at Well Beyond Care telling you about Long Term Care Insurance? Well, it is about letting you have more benefit without spending more money. Of course you can use a private duty agency and pay between $25 and $30 per hour, or you can use Well Beyond Care and do it yourself and pay between $15 and $18 per hour, or 35% to 50% less. That means you benefits go further.

As an example, if  you are receiving an $150 per day LTCI benefit and you care paying $25 per hour for care, you will receive reimbursement for 6 hours of care per day. Will Well Beyond Care, that turns out to 10 hours of care at $15 per hour. That is a 67% increase in the amount of care received. And this is huge.

Out company’s interest in LTCI started when we found that our client, Lois, had spent years and a fortune on LTCI but did not know how to get reimbursed and didn’t want to “bother” her daughter who lived out of town. She said to Lauren Tarrant, “She (my daughter) has better things to do than to hunt down signatures and forms, ahhh, just forget it.”

We could not just forget about it.

From our view at Well Beyond Care, people do not ask for reimbursement even when they have paid for years of coverage. If you have paid for the coverage for years, there should be an easy way to get reimbursement. Because of Lois, and many others since, we have simplifies Reimbursement Process for anyone who uses are system to hire and manage a caregiver. All you have to do is to complete the LTCI page with your LTCI information and your forms will be processed and waiting for you in the Finance Section. Payroll is performed weekly and the forms will only need to be printed and sent either by email, fax or mail by you for weekly reimbursement. Your choice.

We hope this has been informative, and thank you.

About Well Beyond Care
Well Beyond Care is the only company that teaches families and individuals how to find and manage affordable non-medical in-home care, while solving the chronic problems of caregiver truancy and turnover through the web application, WellBeyondCare.com. The Company’s platform combines the power of the internet with the personal touch of nurses to offer families a pathway to transitional care, allowing our elderly parents to safely age-in-place. Their solution lowers stress in hiring a caregiver and saves families tens of thousands of dollars per year in care costs.